Dell xps 13 7390 restarts randomly. Open comment sort options.
Dell xps 13 7390 restarts randomly Useless. I updated to Windows 11 a couple weeks ago and now my XPS 13 7390 completely shuts down at random - on Windows 10 it was hibernating and I didn't lose my work. 4. Apr 20, 2020 · My new XPS 7390 2-in-1 is also having annoying intermittent issues with the touchscreen and fingerprint reader not working . When you see the Dell logo during POST, press the F2 key once a second to enter the System Setup. Jan 24, 2018 · All available updates (Microsoft & Dell Updater) are applied. Restarting Windows u Sep 18, 2022 · My XPS 13 7390 running Windows 11 (also previously on 10) also randomly shuts down - screen just goes off (every few weeks - no noticeable pattern to it). 0. 19ghz After updating to the latest BIOS 1. Jan 8, 2020 · I purchased a Dell XP 13 7390 last month. Feb 26, 2023 · I am looking for a diagnoses of a problem with my Dell XPS 13 7390 It runs on UbuntuIt was purchased with Ubuntu 18. Please help me to spread awareness by upvoting this post and sharing the link to this post with other XPS 13 owners. Aug 18, 2022 · Troubleshooting for Dell XPS laptops. Nothing at all happens. File Name: XPS_13_7390_1. Jan 15, 2025 · After this go to Dell Support. I bought brand new 9560 about three weeks ago, with 4k screen and i7-7700, try some games and stress testings, all runs great at moment of buying, but about 1 weeks ago I updated all my drivers with latest versions from dell. I am using another computer to re-download the dell factory system image and am going to try re-install the operating system again to see if a new install will help. XPS 13 2 in 1 7390 Random Shutdowns . I have it connected to the accompanying Dell USB C cable to charge more or less all the time. garydz; Nov 20, 2018; Laptop Oct 18, 2020 · Hi, I've had my Dell XPS 13 7390 for 9 months now and I have a serious problem. every little thing like opening excel, or chrome, or to get the task manager takes one to two minutes. Aurora R15, BIOS downgrade blocked. 27. Specs are these: Xps 15 9500, 512gb (added 1TB XPG ADATA SSD), FHD, 16Gb Ram Oct 18, 2020 · Dell XPS 13 7390 2-in-1 System BIOS: Further on it automatically restarts. Happens when power is plugged in & the battery is at 100%. asf2 force off Dell XPS 13 7390 Repair . Unfortunately, after some time, both laptops started entering sleep mode spontaneously during work. Learn how to Restore your Computer Using SupportAssist OS Recovery . Mar 2, 2020 · For me I found it was disabling number 2 that fixed it. The display does not flicker, but the touchscreen stops working if I allow the machine to Sleep whether on battery or plugged in. Nov 8, 2023 · This is probably related to the random unexpected shutdowns where the system forces windows to shut (not a BSOD, as I can restart the computer and all my applications are exactly as they were). Dell monitors - Disconnect the power cable from the monitor. It's starting not to work. Restart the PC when done. Is Dell really unwilling to offer solid advice to permit these $1,500+ units to actually work and be worth what we've paid? May 16, 2024 · Dell XPS 13 7390. Feb 13, 2023 · File Name: XPS_13_7390_1. 2 Release Date: 12 Dec 2017. exe. sys crashing or just random Jan 1, 2022 · I am typing on a Dell XPS 13 9650 I bought in 2017 and have been fighting overheating issues on the 8th gen Intel since Day 1. 13. So far mine has not died yet but It has required seleveral repairs between the rubber feet, the screen malfunctioning last year (age not physical damage) , and in the near future will need battery replacement and possibly hinge replacement under warranty. I tried the last released BIOS too. I’ve followed all instructions in this thread (although I cannot remove my battery). XPS Help Jan 4, 2021 · XPS 15 9500/XPS 17 9700 users should uninstall Killer driver 1. 0) apparently it doesn't drop the wifi randomly anymore during use, but only when the computer wakes from sleep in battery mode (at least in my case). Downgrading the BIOS version usually fix the problem. I seem to get by with just allowing the computer to wake randomly from sleep while on AC power, and just setting windows to go back to sleep with 30 mins of no activity. Dell published this to fix the Intel vulnerabilities. Nov 22, 2024 · Dell All-in-One desktops - Disconnect the power cable or the AC adapter cable from the computer. Posts. Now all of the sudden it doesn't charge even tho Dell charger is connected and on. Spent ages googling and trying loads of things wit May 5, 2020 · I have an out of warranty XPS 13 7390 only a few weeks only and the top left type c port suddenly stopped working after last W10 OS update, the bottom left and right side ones still work with charging and peripherals but the top left one seem to be dead suddenly. The wifi has stopped working a few times, but I've been able to reboot and most the time it starts working again. Open comment sort options. Oct 8, 2020 · Hi all, Brand new XPS 13 7390 and I was getting 80 Mbps download and 0. 28. Does it shut down when on battery, AC adapter, or both? It's possible that your laptop is overheating. It will restart almost every time after it loads windows, sometimes it will take 2-4 restarts until it stays turned on. The reboot sometimes struggles so much that either the screen stays black or it shuts down again during the reboot. Random reboot, apt-get update (not under load) That is very annoying. This is really inconvenient, especiall Step 1 - Ensure that sure the camera is enabled in the BIOS of your Dell laptop. Inmy case Dell XPS 13 9350. Apr 8, 2020 · XPS 13 7390, Realtek Audio, headphone Jack Hello, Currently having an issue where headphones plugged into the jack are only recognized if I had them plugged in during bootup, if I unplug and replug them in afterward they don't show up and audio keeps playing through the inbuilt speakers. It is also connected more or less all the time to a Dell " Mar 9, 2019 · I have the exact same problem. XPS Help Share Sort by: Best. My laptop has been continually "restarting" for several hours ever since. I've tried reinstalling Windows 10 and the same problems occur, usually right after turning on the laptop. The laptop has never wak Dec 2, 2024 · Dell XPS 13 7390. Sometimes it will just randomly restart while browsing Hi, my recently purchased 7390 has been freezing every couple of days. Restart or power on the computer. Used to happen occasionally but now much more frequent as of last week. Everything will freeze, Ctrl+ Alt + Delete won't even working, so I have to restart by holding power button for 10 seconds. It's the newest model just released. "Hardware scan complete with no issues". the first was uninitiated fast scrolling. Even while I'm typing this I'm scared it may crash and reboot. Since 2. 04 and the version of bios is 1. The update process initiates at the Dell logo and an update initiation message is displayed with a progress bar. I tried to apply the BIOS recommendations, those didn't work unfortunately. Please try this and let me know if this is a fix. lan1991008. 2x identical units. Your 1 year warranty expired 2 years/7 months/27 days ago on June 5, 2021. 5 changes stuff I hope Dell fixes this soon. Dec 5, 2019 · I have the new XPS 13 7390 2in1, which I absolutely love, but I often get random screen flickering in Windows that makes the screen absolutely unusable - see my recording. Dell laptops - Disconnect the AC adapter from the computer. Please see follow I had the exact same problem with my XPS 13 9310 on W11. 2 Jun 15, 2020 · My new XPS13 7390 behaves a little strangely - the status led in the front of the laptop randomly blinks white light, in no apparent pattern. I tried to run the diagnostic and no issue was found. 2. It said it install Dec 23, 2020 · I'm having the SAME exact problem! Dell XPS 9500 bought exactly one year ago. Yet, the PC keeps restarting randomly. min after turning the computer on and logged into windows, audio sound kicked in and sounds cracked and then SUDDEN REBOOT . XPS 13 9310 users should uninstall Killer driver 1. You will need to use the Dell out of warranty service or await other users out here to assist in troubleshooting. 0 GB (15. Don't confuse this laptop with the XPS 13 7390 2-in-1, which is similar but has a 360 degree foldable display. Move to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power. The trackpad and keyboard would drop out intermittently about 6 times a day, whereby the device went into tablet mode and jiggling the screen, for folding back and forth over 180 degrees would fix it. Extensive search for solutions provided none. Jan 12, 2022 · After half an hour I cancelled the procedure. Dell XPS 13 7390 Repair . Yes I have cleaned everything properly even replaced thermal paste also. 150. I've owned my top of the line 7390 2in1 since September 11 2020 when it first arrived. Aug 7, 2023 · My XPS 7390 randomly shuts down. Can't think of anything I've changed around that time. Thread starter garydz; Start date Nov 20, 2018; Tags Jun 13, 2024; Laptop Tech Support; Replies 1 Views 4K. 0 BIOS path it was available at that time on site (now it's gone), after I run some heavy load game and my laptop shutdowns about after The issue can sometimes be temporarily fixed by restarting the computer (for me usually takes several tries) or by letting the laptop completely run out of power. May 7, 2018 · My bluetooth just went into a disabled state this morning. After the update finishes, the system automatically restarts. 1 causing the restarting problem. I used Process Explorer to find out exactly what was happening and it seems that it is a thread in ACPI. This is Intel Certified and supports charging up to 100W and 40gbps. Updating the BIOS from BIOS Boot Menu (independent of operating system). My phone right next to it was getting 40 Mbps upload. I read that if there are also orange blinks, it can ind May 27, 2019 · I have a XPS 13 9370 who sometimes become extremely slow. 0, because now i have 2. L. I click. Nov 12, 2018 · I had a similar issue afer recent updates on Windows 10 2004 (cumulativ updates) and updating to current BIOS version 1. Pressing F2, F12, or restarting multiple times does nothing. From the first moment, the laptop won't shutdown. Wow. It creates some confusion. When I two-finger scroll a pdf file using Acrobat Pro, the article frequently jumps back to the beginning. Dec 1, 2017 · Here comes new version: 2. 3 or 2. 30 GHz . Mar 14, 2022 · I have an XPS 13 9300 (bought in 2020). I’ve held the power button down until it powered down, waited a few minutes and the powered up again. Same thing is happening to my XPS 15, charger plugged in but doesn't work half the time, pc randomly reboots without a BSOD - all the symptoms posted in the thread are replicated. 2 version? or should i downgrade to 2. Jun 23, 2021 · First of all I’m sorry for my english. Dell XPS 13 7390 drains battery even The fingerprint scanner on my Dell XPS 9365 was so slow. 1 Mbps upload. I have updated the bios to the latest verison and this has made no difference. BTW, is your issue the DPC Watchdog crash with pdc. both randomly restarting all the time. Figure 7 Dell Support. Did anyone update to the new 2. 3 due to restrictions. M-BIST doesn’t load. Installed on 09/03/2023 . Dec 7, 2017 · There have been a lot of complaints about the latest BIOS version 2. restart and connect to the monitor once booted Sep 18, 2022 · Hello, my XPS 13 randomly shuts down. 1. Jun 18, 2020 · XPS 13 9350 validated Dell batteries. Over the last 2 months, regardless of which programme I am using, zoom, word, outlook etc. 2019 13:00. Dec 3, 2024 · Here are some additional articles related to this topic that might provide support if this does not resolve - Troubleshooting Incomplete Shutdowns in Windows 10 and How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer. Released in 2019, the XPS 13 7390 is a 13-inch traditional laptop with a 10th-generation Intel Core processor inside. NOTE #5: It happens both on battery an AC, with Wi-Fi on/off. Alienware Desktops. A restart always fixes this issue. Dec 18, 2020 · My laptop is doing exactly the same as rlewis1988. 1 to 1. The "System" process takes 25+% CPU constantly and it happens randomly. I kept my old Dell computer (XPS 13), which was pretty much trouble-free over a six-year period and that's what is keeping me going now. Tested and have been using buds just fine on multiple other laptops and devices. 1. So that makes it impossible to diagnose. I cannot downgrade to 2. At first I thought it was due to a loose board or something which I got fixed by putting screws in the back. Both times it’s brought up an all blue Restarting screen and it just sits there with the little dots circling around and around. 19. All drivers are up to date. Processor Intel(R) Core(TM) i7-10510U CPU @ 1. Dell XPS 13 9360 - random reboots - General Hardware I suggest you select older versions under Dell 9360 System BIOS and install version 2. Apr 13, 2023 · 7. 5 mm jack plug, and so the headphones never worked, apart if you connect it before you start the computer. This Sep 18, 2022 · ship date 25 JUN 2020 2. 12. Best. Selected Posts / Dell Community / Laptops / XPS 13. To switch from tablet mode back to desktop mode, tap or click the Action Center icon in the taskbar to bring up a list of quick settings for your computer (Figure 1). I think I didn't mention that I'm running on Windows 11. The CPU %is okay, as well as the memory. sys which is causing it. TL:DR: Hibernate stops working after a few days and just locks the screen instead - only fixed via a full shut down or restart Device will also shut down from hibernate periodically - not a battery issue because once booted, battery is not drained Apr 24, 2016 · I bought my new dell xps 13 a month ago at Microsoft store online, and got it with Windows 10. 1274. 2. I called Dell and they immediately sent a replacement, which just arrived. Aug 8, 2023 · In March 2022, our company purchased 2x DELL XPS 13 7390 laptops. Sep 12, 2022 · I have a Dell XPS 159550 laptop that a few days ago started to shut down and reboot randomly. I click again and so one. I have two chargers for this laptop on hand, it happens with both chargers. On clean installing Windows 11 and then updating all the drivers from Dell, the right hand speaker now makes a clicking/ticking noise whenever soudn is played. Oct 10, 2024 · I've run all diagnostics (both web-based and PC-based) and I've done a complete reinstall of Windows 10 and updated the BIOS and all drivers. Feb 21, 2019 · Very much disappointing with Dell Support. Random reboot, the system under load ( python code, WSL, etc. 40Ghz) In one occurrence, I was able to correct the problem by disconnecting the Mar 8, 2022 · - Once the BIOS is upgraded, you cannot downgrade the BIOS EXE/Recovery (RCV) to versions earlier than 1. Laptop Tech Support May 9, 2020 · Occasionally the trackpad on my XPS 13 7390 2-in-1 stops working when I resume from sleep. Dec 23, 2020 · My XPS 13 7390 from day one has always had touchpad problems. Sept 6 2017. This should bring up the computers details. If I try to shut it down, it shuts down and a millisecond after it already restarts. I've had it for 5 days. Sometimes it just immediately goes to black screen and shuts down, and then when I reboot all my apps/programs etc are open exactly how I left them. The fan just keeps making zipping noises and nothing I do seems to stop it: I've installed all kinds of BIOS, used De May 3, 2020 · The XPS 13 7390 2-in-1 won't boot if it is connected via USB-C to my Philips Brilliance 499P (Ultra Wide) monitor. May 23, 2024 · @bacillus1 Hey there!. I have been in touch with Dell support multiple times and the best they have done so far is update BIOS and run on installed the Dell Support assist software multiple times. The laptop randomly turns off (when running from external power) and won't turn on (by pressing the power button) again. 0 due to restrictions. In the search field type in the computers ServTag number, and click search (Figure 7 [English only]). Jan 1, 2022 · XPS 13 7390 Processor stuck at 0. . Kalpana Reply Nov 15, 2023 · The 2019 released XPS 13 7390 is end of life. It closes any active aps / docs that I had before the computer went to sleep. Now I'm really hoping same issue doesn't occur on the new one. 19Ghz, 0. The system restarts and displays a progress bar at the Dell logo screen. to/2uyQNIn. Dec 17, 2024 · File Name: XPS_13_7390_1. Both are reasons why Dell Technical Support agents cannot assist you. Very frustrating and seems to be a common problem with the XPS 13 7390. Click Restart to restart the system once the progress bar reaches 100%. The event is titled “Bug Check” (in the source). For example, the other day, I closed the lid, put the laptop I'm my back and walked home. Never had another random reboot in 2 days and counting. it repeatedly crashes - the screen goes blank and then within 30 seconds or so it restarts without any programmes open. Jul 23, 2022 · I have Dell XPS 13 7390 and Dell Thunderbolt Dock- WD19TB but when I connect an ethernet cable to the dock or to the laptop it will disconnect from the internet for a few seconds and reconnec Feb 26, 2024 · Hello, I have a Dell XPS 13-7390 since 2021. So please could you please support this issue? Dec 9, 2021 · Hi there, long time user of dell's computers but lately finding it really difficult, currently using the xps 13 9310 and the system randomly shuts off / crashes cant tell which, really frustrating as it's out of warranty as well and is properly annoying, I used to simply put up with it but is become to frustrating now. Jo's solution is a way to get around the problem but restarting every time is painful. Step 1 - Ensure that sure the camera is enabled in the BIOS of your Dell laptop. When two-finger scrolling while browsing, using Fire 7. 80GHz (1, 4 cores, 64bit) this one seems to be working better (no complaints from customer) will have to give her a call Sep 18, 2022 · Hello, my XPS 13 randomly shuts down. Search the internet for the Dell 5 digit part numbers = 5K9CP 56WHR, 4 Cell 7D9P9 43WHR, 4 Cell JHXPY 56WHR, 4 Cell Sep 18, 2022 · Hello, my XPS 13 randomly shuts down. 1 on my xps 13 plus (1 week of life. 4317 Sep 18, 2022 · My XPS 13 7390 running Windows 11 (also previously on 10) also randomly shuts down - screen just goes off (every few weeks - no noticeable pattern to it). I have a Dell XPS 13 which is stuck in restarting after automatically applying yesterday’s Windows maintenance. A dell technician changed the keyboard and trackpad under warranty but the problem persists. Pen and touch Touch support with 10 touch points . Sep 29, 2022 · XPS 17 9720, randomly freezes. I just received an update from microsoft (KB4464218) The update details suggest that there is no relation to my problem. Dec 18, 2020 · Many people, including me, having random "Black Screen" issues on their new 9310s whereby the display turns off for 5-10 seconds while they are using the system (so not Standby). I rolled back the BIOS version to see if that would help, it didnt, still froze after 30 seconds of use. We live in a world of increasing comforts. Mar 9, 2024 · File Name: XPS_13_7390_1. It's out of warrantee so I cut a hole in the bottom cover and have added heatsinks to the CPU runners and done the VRM mod, but still hits 90-100C once an hour for a couple of seconds. Regretting getting the XPS. I have full battery, ran diagnostics and turned off hibernation but it still happening. Stng abt 2 mths ago, it displays the Low Battery warning for abt 1 sec and then hibernates. I changed all my power options to Hibernate rater than sleep. I started to have the same issue when I upgraded the bios from 1. J. Aug 1, 2022 · XPS 13 7390 2-in-1 is about 1 yr old. Note: Dell computers with Qualcomm processors are not supported by SupportAssist OS Recovery, and should first attempt to reinstall Windows using Push-Button Reset. just before this happened. I can get to the Windows 10 screen, and t The laptop randomly shuts off when I move it, or change the power source (type C charging, barrel charger, battery power). Thermal throttling almost makes this laptop useless, BSODs on top of it make it as useful as door stop. 14. Nov 12, 2020 · I have 2 dell 8700 XPS computers. Dec 1, 2017 · Yes, the new Dell XPS 13 (9360) models is confirmed to have a persistent issue of randomly shutting down and attributing this issue to an "ASF2 Force Off” in the BIOS event logs. When I restart it, it opens at all the previous pages and doesn't report that it shut down unexpectantly. Dec 13, 2020 · A hour or two later I lose all my work and find there's dell on board diagnostics running a hardware scan with the message. It's done it since I got it 3 months ago. My XPS 13 7390 has started randomly shutting down pretty much every day. Here is the answer received: "System over heating and re-starting issue. Go to the Drivers & Downloads tab and click Find Drivers (Figure 8 [English only]). 6. Jul 27, 2024 · There are several reasons why a computer might restart on its own. Dec 28, 2022 · If the system worked under Windows 10 and the install of 11 was recent, remove 11 and revert -- if that fixes the issue and you really want to run Windows 11, a clean install rather than an upgrade is the simplest path forward. This happens to me approximately 2-4 times a day, and to my colleague "only" a few times during the week. XPS 9380, i7, 16GB and 500GB SSD. Aug 29, 2024 · This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Coming back to this thread hoping to see if anyone has found yet a solution. They both have the latest windows 10 install. Figure 8 Drivers & Downloads Mar 9, 2024 · File Name: XPS_13_7390_1. I myself own a Dell XPS 13, and yes, it has the same issue. If the PSU is overheating, giving off a burning smell, or releasing smoke, it could be a sign of failure. 39GHZ in Performance Monitor- BIOS shows the current processor speed as 0. Warranty expires TODAY and I started having problems with it YESTERDAY, how convinient. Troubleshooting found nothing wrong. Aug 12, 2024 · File Name: XPS_13_7390_1. Dec 17, 2020 · Hi Everyone, My XPS 13 fans seem to run constantly, I have been regularly running updates but the fans are always going. I have found no way to escape this screen. XPS / XPS 13 7390 Jan 17, 2021 · 5 month old XPS 9500. This is after less than 4 months of use. The current version is 20. Hold down the "D" key, push the power button, release the power button, wait 2-3 seconds and release the "D" key Apr 2, 2019 · * The XPS 13-9370 is on * Connect the AC power adapter to the left side back Primary TB3/USB Type-C port * Press Fn + PrtScr to turn WiFi off * Click Start- Power icon- Shutdown- OK * Turn the XPS 13-9370 on * Once into Windows, press Fn + PrtScr to turn WiFi on * Click Start- Power icon- Restart- OK * Retest WiFi connection (2) * Click Windows - Once the BIOS is upgraded, you cannot downgrade the BIOS EXE/Recovery (RCV) to versions earlier than 1. XPS Help Have an odd issue, every now and then, the laptop will suddenly shutdown. May 9, 2020 · Occasionally the trackpad on my XPS 13 7390 2-in-1 stops working when I resume from sleep. I have Samsung Galaxy buds connected. Use an anti-static brush and gently brush the dust or dirt particles away from the LCD screen. 7. Nov 14, 2024 · File Name: XPS_13_7390_1. Nearly every time I go away from the computer for any relatively long period of time, it reboots itself for no reason (I keep up with the Microsoft Updates multiple times a day so it's not a random update forcing a reboot either). The monitor and backlit keyboard turn on for 5 seconds and then black screens. But to run BIOS diagnostics, restart the computer. The computer worked well for a year. Sep 27, 2022 · I recently got XPS 13 (9310) and at first I did not have this problem but I started to after a month of using it. However, I managed to get it solved without disconnecting batteries as described. It's only going to get worse. It’s extremely annoying because I work from home. No errors found by scans. 04 installed. Is there something that I can try to encourage them to run less? Feb 17, 2021 · Any updates on this? I have recently bought a used XPS 13 7390 (out of warrnty). However, by unchecking that box, instead of a reboot, a dialogue box will pop up and tell you what exactly went wrong with your computer. 24. I have this problem too (0) Aug 30, 2019 · Bluetooth audio is cutting in and out on my new xps 13 2in1. ): the pc only suspend if I pull down the lid, but if I try to shut down the system from windows, it goes off for 30 seconds and then it restart…. 1428 and install 1. ) 3. I purchased a companion Thunderbolt 3 dock from Cable Matters. I installed the latest BIOS update through the Dell update app on my Inspiron xps 13 that I bought in December 2019. I cannot boot into safe mode. 3. The sleep quest is going on. After awhile I started getting a lot of restarts and crashes. The screen is not frozen (it's a blue screen with the rotating white circle over "Restarting"). The system restarts again when the update is complete. It co However here is the thing. Jan 22, 2018 · Same problem. Jun 20, 2020 · I am having the same problem - also started in the same few days, also on my XPS 13 9360. The hex code in the log is never the same. Help! Should I renew my warranty and get at-home support? Warranty ended September 2020, bought laptop September 2019. Mine is a dell xps 13 2-in-1 laptop from mid 2020. 3 GHz Core i7-10510U CPU @ 1. Eventually it recovers and turns on again, but that takes some 5 minutes or so. New Dell XPS 9520: $3k paperweight Nov 29, 2021 · Relatively (a few months) new XPS 13 7390. Troubleshooting for Dell XPS laptops. The 3. wtf Dell? DELL XPS 1330 Random Shutdowns. Jun 27, 2021 · Welcome to the Dell Community @disgusted of Tunbridge Wells . Found a bunch of threads online and seems like this is happening a TON across the board. Version 23H2 . For a while both would randomly reboot and an event is created in the Event Logs. BIOS downgrades are restricted when there are security updates and important fixes with earlier versions that impact the functionality of the system. The cancellation also stalled at 47%, so I tried to restart. Edition Windows 11 Home . it seems that for you (XPS 15) is even worse than the situation with XPS13 Apparently with XPS 13, after all the updates (Windows, Drivers and BIOS 2. 80GHz 2. exe). Apr 1, 2017 · My XPS constantly hangs and freezes. OS build 22631. 1606. Same issue here, XPS May 27, 2021 · Hi, I would be grateful if anyone could help. Here are some of the common causes: Power Supply Issues: The computer could be randomly rebooting due to a failing power supply unit (PSU). Audio cuts in and out randomly. I took the XPS to a DELL certified service provider. Currently only one of them randomly reboots. So far, no dialogue box showed up, and my Dell XPS 13 isn't randomly rebootingSo far so good. Jun 28, 2020 · Same here. Jan 4, 2021 · Hi @LSLFI . 18363 Build 18363 BIOS Version/Date Dell Inc. 4. 13” XPS 7390 2-in-1 stuck on the Dell loading screen. Installed RAM 16. Nothing happens. I actually code on Ubuntu, but the restarts are even worse on Ubuntu than on Windows. Apr 2, 2022 · Slightly out-of-warranty, I now have the same problem of freezing/locking up on my XPS 13 7390 and only holding down the power button for about 12 seconds let's it shut down so I can restart. This all happened after I replaced th Feb 28, 2019 · Holding the 'power off' button for 30 secs allowed me to shut it down but when I turned it on again the shutting down and restarting problem began. 0. Dell Update or SupportAssist didn't indicate this; however, the Intel Driver & Support Assistant app (downloadable from Intel website) indicated that I needed to update drivers for Bluetooth, Graphics and Killer Performance Suite. Still not resolved? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away. The latest is the click mechanism. Jul 27, 2021 · I bought an XPS 13 7390 last year and for 9 months this worked well. 0 Feb 16, 2022 · My issue is that my XPS resets the time on every reboot. Here's what happened on my end: I bought a new Dell XPS 13 nontouchscreen with 8GB RAM on October 31, 2017. The gaming HDR being enabled really makes normal use of the laptop intolerable due to large variations when switching between content of different brightness (dark/light etc) Jan 25, 2021 · XPS 13 7390 Advance (XPS7390-7681SLV-PUS) Memory: 16 GB Processor: Intel(R) Core(TM) i7-10710U CPU @ 1. Jan 2, 2025 · Note: When your Windows 10 computer is using tablet mode, there are no tiles available on the screen to quickly switch back to desktop mode. Not sure exact model number if someone can help me out with finding it. 8 GB usable) System type 64-bit operating system, x64-based processor . https://dell. NOTE #6: Dell Diagnostics (F12 @ Boot time -> Diagnostics) with an extra Memory Test says that "All Test Passed" 🖳 DEVICE: XPS 13 9370 / 16GB RAM / 512 SSD / FullHD non-touch display / Killer Wi-Fi / BIOS: 1. Aug 10, 2020 · I encountered a few random restarts. 26. 3 months old XPS 13 7390 2-in-1 with 32Gb and with the Killer Wi-Fi. 10GHz[Cores 6] [Logical processors 12] Operating System: Microsoft Windows 10 Pro Version 10. 2) In Windows Display Settings disable the HDR Games and App function. 1 i my laptop randomly reboots Nov 20, 2018 · DELL XPS 1330 Random Shutdowns. 0 I have experienced problems with the processor being throttled back to a fraction of full speed, (0. Oct 20, 2019 · I purchased my XPS 13 7390 about 3 weeks ago and having same issue. Random reboot, system not under load. Sep 18, 2022 · Possible solution is that the Intel Bluetooth driver needs updating. There are multiple other issues. After a few reboots, it can work fine for a day or a week, and then all of a sudden, it starts again. 146 Posts. And to think this is Dell's top-of-the-line laptop. XPS 17 9720 with a Dell WD19TBS docking station and 2 Dell S2721HS monitors Aug 29, 2024 · Dell Technologies recommends using SupportAssist OS Recovery on supported Dell computers. Top. com, also applied 1. May 8, 2016 · in my case - dell xps13 9360 - disabeling the connected standby mode helped: Start the registry editor (regedit. I tried all the solution I found on the web: hard reset, turned off fast boot, reboot the Mar 22, 2017 · I just received my new XPS 13 and it restarts at least once a day. Sometimes the PC gets stuck in a loop where it's just turning on an off without actually rebooting until I do a hard shutdown, unplug it and restart manually. 0, 10/22/2020 HD 1TB SSD 4k touch screen. I have to enter the BIOS and fix the date and then boot. I'm only running google chrome tabs and a stock trading program. XPS Help Disclaimer: The following findings are published after being independently verified by other users of models 9310 (clamshell and 2-in-1), 7390 2-in-1, 9300. Same issue here, XPS XPS 13 Shutsdown and restarts randomly . My XPS 13 7390 (regular, NOT 2-in-1) has various issues, and recently, a new one popped up. It was so frustrating to spend $2000 on a machine with many issues such as constant freezing (hangs, lockups) and sleep/boot issues. Once it starts the only way to stop it is to restart the computer. May 22, 2018 · I have a new 9370 XPS 13. smexzruukdbgkuyjajpxbrvcmctdiolfbajtdoqfpeeb