Surface keyboard not connecting. Connect your keyboard.
Surface keyboard not connecting Whatever Surface product you are using, Surface Pro or Surface Book or anything else and no matter you are using keyboard or Type cover or Touch cover, you would better go My detachable keyboard lights turn on for a split second then the keyboard doesn't work any further. Thank you for reaching back to Microsoft Community. Mouse or keyboard is not responsive, shows a blinking red light, Learn simple steps to troubleshoot and clean your laptop keyboard if it's not working properly. - Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic i ran update on my surface pro 9 on 4 October 2024. It kept asking for a PIN but no matter what I entered it would no longer pair. Best. To fix this, remove the keyboard from that PC, then pair it again. Bluetooth keyboards and mice use a built-in Bluetooth connection on your PC. In terms of the windows 10 drivers. Recovering this PC. 3. See article: How to charge your Surface Slim Pen. Make sure there is no debris or damage on the connectors. I'm Hahn and I'm here to help you with your concern. If your Surface Pro 8's keyboard isn't connecting properly, here are some steps you can try to troubleshoot the issue: How to Fix Surface Pro Touch Keyboard Not Working. The keyboard is not connected so I can't type in the code. Go to Download driver and firmware for Surface, choose How To Fix “Surface Keyboard Not Working” Issue? Here are the solutions to help you fix if your Microsoft surface keyboard not working but mouse does. If not, check or replace the batteries on Surface Keyboard and Surface Ergonomic Keyboard. I need to take my keyboard to a store and test it on a display unit to figure out what has broken. My keyboard is experiencing a strange phenomenon where it doesn't recognize when connected in the first place, but it recognizes when connected again. I spoke with technical support for a long time. For that, Remove the I have a new surface pro 11 and surface flex keyboard with slim pen. The connection is held in place with a magnet, so all you’ll need to do is gently pull the keyboard away from the Surface Pro. It would not pair in the Control Panel / Bluetooth & other devices section and did not give me an option to put in a code. Kindly read this article on how to troubleshoot problems with Surface Keyboard, and see if it resolves the problem. Surface Go 2 keyboard not connecting [GO2] My detachable keyboard lights turn on for a split second then the keyboard doesn't work any further. Basically nothing can be typed. . Ordered a new one and issue solved. If prompted for BitLocker Key, tap Skip this Drive. Below are some solutions for the Surface Pro Surface Keyboard ceases to work after being on sleep So I've had this issue for around a month now. If your keyboard is working on a different surface, then you need to reset everything on your Surface. r/techsupport. The issue can't be with my type cover since it works fine if i connect it to my sister's laptop. Unplug the Surface and remove the keyboard cover. THe keyboard does not link via bluetooth, in the app does not show any battery cpapbility and not of the Fn/caps lock/ESC buttons do anything. How to do this: Detaching the type cover or keyboard on your Surface Pro is incredibly straightforward. i also noticed that bluetooth connections were not working, the mouse, pen, and other devices connected to After disconnecting surface physical keyboard (and subsequently going to tablet mode), the on-screen keyboard is not showing up when clicking inside a text box/area. I just used it for 2yrs and suddenly one day it stopped working. No worries, I'll do my best to help you. In other words, your wireless Bluetooth keyboard and Surface driver are both working fine. My surface pro 7 will not connect to my keyboard However the key board does work as I have connected the keyboard to another surface pro 7 and it works fine but when I connect the keyboard to my surface pro 7 the key board does not work. For this, we need to determine which part of the problem is coming from. Is this some hardware issue or software. I've cleaned Keyboard not paired with your Surface Pro: If your keyboard is not paired with your Surface Pro, try restarting your Surface Pro and then re-trying to connect the keyboard. Now, I'm forced to magnetized/stuck it with the screen/tablet. For that, Remove the My Microsoft surface go keyboard is not connecting with computer. When I open the bluetooth page, the one which is functioning will show “connected”, while the one not functioning will My Surface Pro (5th) gen will not recognise the keyboard (even though the backlight is on) and any USB devices such as mouse. I've tried so many times with the correct pincode but still get the same message. Ask Question Asked 6 years, 3 months ago. Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. Is there some keyboard shortcut that may have disabled everything? The Detach My bluetooth keyboard is paired with my windows 11 surface pro 7, but it isn't connected or typing. Select the Start button, and then select Power > Restart to restart your Surface Book. after I had to replace the batteries I could not pair it. If the keys are still not working correctly even in UEFI: There is likely a hardware problem with the Surface keyboard. You can detach your keyboard with either the Detach key on the keyboard or with the Detach icon on the taskbar. Learn more about Teams Surface Pro not recognizing keyboard. Make sure your keyboard is turned on and in pairing mode. With a charged battery, the Surface Pro Flex Keyboard can be detached from your Surface Pro and used separately. Update drivers and firmware. Then - Physically disconnect the keyboard from your Surface Pro. I was able to type the code to pair it to the surface so I know it's working. You need to buy a new one or repair it. Removing and reconnecting the keyboard after the computer was active again would solve the problem. You can submit a repair form for additional hardware testing and repair services. What to Do if Brydge Keyboard Not Working on Microsoft Surface Pro. What You Need to Know In some cases, the Surface Laptop keyboard may stop responding entirely. I have been having trouble with my bluetooth Microsoft keyboard and mouse, so I removed them from the system and when I tried to re-connect them they do not appear in the Bluetooth list. To use your Surface Pro like a traditional laptop, you can connect your Surface Pro Flex Keyboard to it. Before I had the type cover I used the same bluetooth keyboard that worked perfectly fine. Surface will start the recovery software on the USB recovery drive Windows surface go 2 with a detachable keyboard. I am here to confirm with you the exact type of Surface keyboard you are currently using: If you've tried all the above steps, your external keyboard functions correctly, and your laptop keyboard is still not working, it might be time to consult a professional technician. Press the Caps and Fn keys on your Surface Type Cover or Keyboard several times to check whether the LED lights turn on. , Surface stayed Shutdown the Surface. I have So it is no wonder what plagues you is Surface Pro keyboard not working on Windows 10/11, for instance, Surface Pro 4 type over or Surface Pro 3 keyboard losing functionality. 3 Fixes for iPhone Not Connecting to a Bluetooth Speaker Basic Fixes Check the Bluetooth speaker battery: Most Bluetooth speakers have an LED indicator suggesting its current charge. The first thing to solve this issue is to check the functionality of the hardware. Thankk. Unfortunately Surface Keyboard Not Connecting . It's like the PC notices that the keyboard goes to sleep, and then completely ignores reconnection attempts - unless it's explicitly told to Use a USB recovery drive to reset your Surface: Shutdown the Surface. Here's what to do if your Surface Laptop keyboard isn't working, whether or not the touchpad is also working. Check for any physical damage and make sure to get rid of any dust or dirt that could interfere with the connection. The first thing to do when your surface keyboard is not working is to restart it. PAGE 5 Keyboard not connecting with surface I have a surface pro 8 and the keyboard is not being recognized by the computer. If it's an unintentional change, it can seem like your Keyboard is not working correctly. Detach your keyboard. Unplug your Surface and detach the Cover. Select "Technical Support" and click "Confirm ". With the Surface and USB keyboard connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the keyboard is recognized. Try disabling and re-enabling it in order to reset the keyboard Surface keyboards allow you to easily transform your Surface Pro 9 into a laptop for greater flexibility, comfort, and productivity. If the LED This article explains how to fix Surface Pro keyboards such as the Type Cover and Touch Cover, third-party wired and wireless keyboards, and the Windows 10 and Windows 11 touch keyboard. In this case, please reach out to the Customer Support to get your keyboard My surface keyboard randomly disconnects from the bluetooth and suddenly stops working. The problem likely lies with your laptop's built-in keyboard hardware. New. The Bluetooth is on. Restart the Surface after installing updates. Before I repeat the pairing process on the Surface Pro 8 the keyboard in Settings The Surface Pro 9 is a powerful and versatile device that can be used in various settings, from work to play. There are some reports online of people getting it fixed by having their Surface replaced via warranty. PLEASE help When it disconnects itself, it will lose all functionality not just keyboard or touch pad, correct? I'd suggest the following: Solution 3: Run the Surface troubleshooter; Solution 5: Two-button shutdown (Surface Pro models only) Solution 6: Refresh Surface After a refresh, check and install the updates with the cover attached. I have deleted my keyboard drivers and reinstalled them. Go to Download driver and firmware for Surface, choose Hello, My surface pro 7 laptop’s keyboard suddenly stopped working. The keyboard was working and connecting fine to my Surface Book just two days ago. But after days this option is no longer available , that make me think that the problem may be related to drivers . To adjust the settings - Detach and Reattach the Keyboard: Unplug your Surface and detach the keyboard cover. Restarted it and shut it down a couple times and also followed instructions online for keyboards not connecting. I Now, the keyboard is not working while i am using the surface pro, suddenly the keyboard stops to respond and even if remove it and try to put it back, or clean the connections, or restart the surface pro, or check for updates and usually my computer is always updated, it doesn't work immediately and sometimes i need to restart my surface pro My keyboard has stopped working. Just 2 years ago I had another surface pro 8 and the same issue came up but the issue was the surface and not the keyboard. When prompted, choose your language options and keyboard layout I understand that your wireless keyboard is not working or connecting on your Surface device. You can also try to charge the pen using the Surface Slim Pen charger. The Bluetooth light is not coming on when prompted by pressing the bluetooth button for 5 to 7 seconds. Out of curiosity I peeled off the fabric from tha back of the tablet, it seemed the flex cable that connects the keyboard with the connector was broken. Surface Pro Image Recovery / Keyboard not working r/techsupport. This is a recurring issue I've had with my Microsoft Surface Keyboard (not the laptop keyboard but the external Bluetooth keyboard). My modern keyboard with fingerprint ID does not connect to the bluetooth. I got a Surface Pro 7 and my keyboard is not working properly. I have not been able to update to Windows 11 due to an older work software program incompatibility issue. Kind regards, Michael Tang. Reconnect the keyboard, making sure all the magnets are touching the lower edge of your Surface. The pen can be charge using the cradle of the Signature Keyboard. only touch screen is working. If none of the above options can fix your Surface keyboard connection problem. For the keyboard to work I need to repeat the Bluetooth discovery process. It happened twice to me and I fix it with this method. Briefly describe your problem in the text box, such as "Surface keyboard won't connect", and then press Enter. All my Bluetooth devices in Device Manager are up to date. The keyboard would show up on the bluetooth devices list, and I even got the message the it was set up -- but no keyboard function. This happens on average once a month, when the keyboard simply stops working. I can remove it and Microsoft Designer Keyboard - Paired but not Connected I bought a Microsoft Designer keyboard and mouse about a month ago. - Press and hold the Esc key for about 5 seconds until the Fn key LED light turns on. The connectors are clean. I checked Hello there, The first thing to check is if your keyboard is properly attached to your surface. Press the CapsLock, NumLock, or FN keys to see if the light above the key comes on. Check for Hardware Issues: If none of the above steps work, there may be a hardware issue with the keyboard itself. 9. Select Recover from a Drive. In fact, in the past, the keyboard was working when it was not magnetized to the screen itself. It is very finicky but does function when I have the keyboard connection stretched open (not folded in so that I can actually use this like a laptop). - Reattach the keyboard, ensuring all magnets touch the bottom edge of your Surface. Updates have fixes to common problems, or issues. I have cleaned the connections and tried the power and volume up hold-down method and this only occasionally works. I have owned my Surface Pro 4 for 3 years and every time there is an update, something goes wrong and I have to reinstall Windows or take up time resolving the issue. My keyboard worked in the BIOS (volume up+power button) and the backlight worked, but any keyboard input did not work after loading windows, i also cleaned the connective bits just to be sure (sometimes the "teeth" get squished down and This is a potential keyboard issue. No issues with the keyboard before I'm using Surface Pro 9 and Surface Pro Signature keyboards. Sort by: Best. In this article, we’ll explore the possible reasons why your Surface Pro keyboard is not working and provide you I think i have a type cover keyboard and just now it’s not connecting. There are 3 reasons why this may be happening: 1. To do this, press and hold the pairing button on the back of the keyboard until the LED light starts flashing. Pressing the Bluetooth button doesn't do anything, the light doesn't come on. Turn off other Bluetooth devices connected to your PC. It’s a connection glitch and there’s nothing you can do except reconnect it. The mouse is working fine on the new computer, so the new PC isn't the issue. To reattach the keyboard, simply bring the keyboard close enough until the magnet catches on and it snaps into place. Troubleshoot Surface Type Cover or Keyboard - Microsoft Support. You can try connecting an external keyboard to see if the issue persists and confirm it's not a software issue. One of the essential accessories for any laptop or tablet is a keyboard, which can After disconnecting surface physical keyboard (and subsequently going to tablet mode), the on-screen keyboard is not showing up when clicking inside a text box/area. Fix Surface Type Cover Surface Pro 3 Type Cover Keyboard Not Connecting At All My type cover keyboard for my surface pro 3 is no longer connecting on start. Threats include any threat So, instead of pressing the ⌨ Bluetooth key, I was effectively spamming the ⌨ F1 key and the keyboard was just trying to connect to send the key to the previously paired device. Bring the bottom edge of your Surface Pro close to the top edge of the keyboard until the magnets click into place. I now take Hi Sierra Tuttle, . And in settings it says that Bluetooth is not available as it does not And in settings it says that Bluetooth is not available as it does not My Microsoft keyboard is not connecting to the computer. I also reset the pc, still doesn’t work. Keep in mind the Surface works fine. 1. I can see the keyboard in the bluetooth options, however it doesn't recognise it as a keyboard and asks me to type in a code. Your Bluetooth keyboard is not compatible with Surface devices. Like I said: it is NOT the keyboard. I have installed the surface drivers available in the Microsoft website. It is also possible that there is some interference from other devices connected to the same port. Press and hold the volume-down (-) key. Insert the USB recovery drive into the USB port. I also have a type cover which works fine, but whenever I try to use the bluetooth one it doesn't work. Hi Steve, Welcome to Microsoft Community. If your Surface Pro keyboard is not working, don’t worry, you’re not alone. Remove - Detach and Reattach the Keyboard: - Unplug your Surface and detach the keyboard. I am moving it over to a new computer and it was just working fine on the old computer. Select “ Recovery”. this is the post I wrote about it Connect and share knowledge within a single location that is structured and easy to search. Whether you’re gearing up to clear out your inbox or write a research paper for a school project, the Surface Pro Signature Keyboard—complete with a full mechanical keyset, backlit keys, large touchpad, and built-in, wireless Slim Pen There is a known issue with the keyboards not connecting and its software. An When I picked it up and connected the keyboard, it wouldn’t respond. Die grüne Anzeige blinkt 5. Touch on the touchpad cannot wake it up. After around 2-3 times on my Surface pro 7 being on sleep my keyboard just doesn't work. Viewed 37k times 2 . You can vote as helpful, but you cannot reply or subscribe to this thread. Yesterday it just stopped working. Now both type cover keyboard & surface device itself cannot Looks like you're experiencing issue connecting your keyboard to your computer. Having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the When connecting keyboard all 7 devices will self install. I have tried cleaning the connection bit yet the keyboard still does not connect. And the keyboard is paired. I have been consistently facing a problem where out of a sudden the keyboard and/or mouse is not functioning. You can use your old Pen with the new keyboard. If it was, then I couldn't get it to suddenly connect by changing something on the PC. Turn on Surface DTX in Task Manager and restart your Surface Book I already tried several troubleshoot1) Force Shutdown2) cleaning the connector with alcohol3) reset the pc4) tried surface UEFI (still not working)5 No changes were made. The Fn key stays lit. Find the Keyboards section, right-click on your keyboard, and select Update driver. This connection type typically requires no additional accessory or dongle. Reattach the Clipboard to the keyboard. Once I did then thought ok The light above the Up arrow key flashes three times, then turns off (Surface Keyboard and Surface Ergonomic Keyboard only). i’ve tried restarting, force shutting down, i even updated my surface and nothing’s working. When the Surface logo appears, release the volume-down (-) rocker. It could be that the Pen doesn't have power. To do it, boot into the BIOS/UEFI of your Surface laptop. Whether you’re gearing up to clear out your inbox or write a research paper for a school project, the Surface Pro Signature Keyboard—complete with a full mechanical keyset, backlit keys, large touchpad, and built-in, wireless Slim Pen Generally speaking, if the Surface keyboard keys are not working properly, it may be due to a problem with the Surface device driver or the keyboard itself. If Sticky Keys, Filter Keys, or other Keyboard settings are altered, they may change how your Keyboard works. It has no problem with using it, but it's quite inconvenient. The light above the Up arrow key flashes three times, then turns off (Surface Keyboard and Surface Ergonomic Keyboard only). Remove and reinstall the keyboard cover. Even clicking on the keyboard in task bar doesn't work until maybe tapping it 10 times. Page 7 Deutsch 1. Harassment is any behavior intended to disturb or upset a person or group of people. Type of abuse. 5. I’ve cleaned the I have a surface pro 7, and when I connect the keyboard it lights up, but it does not work. Seems the keyboard is problem, as i learned pen charging is controlled by software, i suggest to find another keyboard or surface to see if the problem goes away or not, if another keyboard worked it is surface fault and probably by software, if using another keyboard with your current surface worked it shows keyboard hardware fault. Reply Report abuse Report abuse. If the keyboard still does not work properly after you reinstall the driver and firmware package, unplug the keyboard and see if you can use the touch keyboard. Turn on Surface DTX in Task Manager and restart your Surface Book Surface keyboards allow you to easily transform your Surface Pro 9 into a laptop for greater flexibility, comfort, and productivity. Went through the process and the keyboard worked! Picked it up and was using it in tablet mode, put it back on the keyboard and it’s back to being unresponsive. If it still doesn’t work, the battery might need to be recharged. My keyboards just stopped connecting after having issues with connecting im on a surface pro 5 and everything's falling apart after a year please help Share Add a Comment. Connect your Flex keyboard to the Surface Pro 11, make sure it is working properly, open the Surface app, check the battery level of the Flex keyboard, and fully charge it if necessary. Hate to spend money on a If it is convenient, can you share the final diagnostic results of the Surface diagnostic tool here? Also, try doing some tests on your keyboard cover. Restore or reset Surface for Windows - Microsoft Support. I recently purchased the Microsoft Surface Keyboard and was using it for about 3 weeks with no problem. If the keyboard is not properly connected to the Surface Pro, it may not work. When the Surface logo appears, release the volume-down (-) key. Another surefire solution for the Surface 4 If you're using the flex keyboard that came out at the same time as the Surface Pro 11, we've indeed received some feedback from users claiming that the flex keyboard may become unresponsive to wake host from sleep, The only advice that can be provided for the time being is to check for firmware updates that are available through the Surface app, and if so, do not Keyboard not connecting anymore . I am unsure Why Is My Surface Pro Keyboard Not Working? Technical issues related to the Surface Pro keyboard are often a result of connectivity problems between the keyboard and Surface, software irregularities, or the wrong touch 4. Restore or reset Surface for Windows - Microsoft Support - If the above does not work. This is a simple and straightforward process. My Surface Keyboard (not Type Cover) won't become discover-able. I have the same question (2) Report abuse Report abuse. 14. Based on your previous post, you were able to perform some steps already and sorry to hear that still you Surface Pro Signature Brydge 12. You might have already tried restarting your device, but try that if In this video, I will show you how to pair MS Surface Keyboard and mouse. First you have to disconnect the If you're experiencing issues with your keyboard on your Surface Pro, then this video is for you! In this video, we'll show you how to fix keyboard issues on Outdated or corrupt keyboard drivers can lead to keyboard problems. This means Surface Keyboard or Surface Ergonomic Keyboard is already paired to with another PC nearby. Can someone guide what can be the issues. Connect your keyboard. If the keyboard works on the UEFI screen, it shows that the keyboard does appear to function but there may be a driver or Windows driven issue. The battery is not empty. Select Troubleshoot. It's hardly a year old and most of my other bluetooth devices (including the surface mouse) work fine. The LED keyboard won’t turn on at all. Under Add BT Devices, the keyboard is recognised and I am prompted to key in a PIN - after pressing 'Enter' the message is 'Try connecting your device again'. This thread is locked. 7. I have removed the keyboard in device manager, when reattaching the keyboard, device manager adds the keyboard again. On 2 of the units, everything works fine after re-pairing the device but on one device, after a reboot the keyboard says it is connected but doesn't work. Type of abuse . I honestly don’t know and not sure how to test. You can refer to the above website to re-fix your Surface keyboard connection issue. I’ve often seen Bluetooth keyboards not connecting automatically after you turn off computer’s Bluetooth or the keyboard. I put in new batteries and the small light above the arrow key comes on for a few seconds and My surface keyboard randomly disconnects from the bluetooth and suddenly stops working. now it’s not. If none of the steps above Suddenly my Surface Pro keyboard stopped working. Also try Connectivity issues:-Another reason your Surface Pro keyboard may not be working is connectivity issues. I checked the magnets in the keyboard but everything is fine. The device is up to date. Another workaround is to send the Surface into standby and wake it up again (simply by pressing the power-button twice) after Thank you for your prompt response! First, I was told that the original keyboard that I purchased with the Surface Pro 11 (I purchased the "Keyboard with Slim Pen (model 1864,1962)) was not fully compatible with my SP11 by MS Tech Support and that is why I was having the issue with it that it would not always act like it was connected (i. 2. If the keys are working correctly in UEFI, but not in Windows: The problem is likely with the software installed on the Surface, and you'll need to reinstall. Reattach the keyboard, ensuring all magnets touch the bottom edge of your Surface. After you're done, make sure the pins are dry and that there are no cotton fibers on the connector. I have gone all the way to reset my surface and that has not solved the issue. It appears that you're having problems connecting your Surface Bluetooth Keyboard to your Windows 10 PC. I have sure the area where the keyboard connects is clean and without dirt. The only remedy i've found is to toggle the bluetooth on and off, I can't even register my product because i don't know where to find the serial number. When your Surface keyboard is not working, the first step is to find out whether it’s a hardware or software issue. Could anyone tell me the reason why?😭and it was limited Use a fresh swab surface to clean each of the connector faces (six in total). I've tried all basic troubleshooting and none of that worked. You will see "Chat support" and "phone support" options, please contact them during working hours, you will get one-to-one support services. Choose your language options and keyboard layout. If you do not have a Surface device, you might also need to check with your manufacturer to ensure your PC Thanks again for you assistance - unfortunately my MS Surface bluetooth keyboard still won't fully connect to the Surface Pro 4 after the last update. The solutions on this page Try Reconnecting Your Keyboard. Currently running OS Mojave 10. Holding the Esc key is a troubleshooting step used to reset the To confirm connectivity, press the Caps and Fn keys on your Surface Type Cover or Keyboard a couple of times to check whether the LED lights turn on and off. Press and release the power button. Surface will start the recovery software on the USB recovery drive. It keeps happening every time I try to connect the keyboard. Follow the on-screen instructions to complete the update. Here’s how. Before the keyboard was working in this position: Now, I'm forced to put it My keyboard often lost the connection with the condition below: Wake up with power button; Reattached; Flipped the keyboard backward; Start the surface and attached the keyboard. Caps/Fn does not light up. 4 Fixes for The first thing to check is if your keyboard is properly attached to your surface. However, your keyboard is able to pair and work with other devices, and you have reinstalled the Bluetooth driver for your Surface. If you’re a Surface laptop user, you can I'm sorry to hear that your Surface Pro 11 keyboard has stopped working. It was still being shown as connected via bluetooth in my Windows 10 bluetooth settings but nothing would type. Allow me to kindly remind you that the keyboard accessory is unpowered when not plugged into the device, and thus cannot be used in a 5. I am trying to fix a Surface Pro 3/Windows 10 machine that will not detect the MS Keyboard (magnet). Um die Tastatur auszuschalten, drücken Sie die Taste lange erneut. - Use an External Keyboard. I ran an "update check" yesterday and it says the windows and all it's updates are current. I googled and ended up resetting it. Click "Contact Support" at the bottom. Keep both pressed although the logo "Surface" or flickering screen appears Then release both buttons. The solution was to press ⌨ Fn + ⌨ Bluetooth (instead of ⌨ Bluetooth) in order to switch to the next pairing device, and I was able to pair my other computer! Briefly describe your problem in the text box, such as "Surface Pro keyboard issue", and then press Enter. There could be several reasons why your Surface Pro 8 keyboard is not working, the keyboard may not be properly connected to the Surface Pro 8. It is not possible to complete the identification verification of the device using the PIN code. If your Brydge keyboard isn’t working with your Microsoft Surface Pro, follow these steps to troubleshoot and resolve the issue: Check the Physical See if the keyboard has power. I’ve detached it multiple times from the tablet. Follow ‘To pair KB02009 with a Surface Go’ to connect. This keyboard automatically pairs to device using functionality in Windows 11. My trackpad and Fn button 4. I am unsure what the issue is. Read: Surface Pen not working. I also found out that waiting 2 hours with the Surface Pro off will create the concern. There is likely a hardware problem with the Surface keyboard. Here are some steps you can try to troubleshoot the issue: LED’s do not turn on: Verify if keyboard functions in UEFI: How to use Surface UEFI - Microsoft Support - Reset using the most appropriate choice. I found this previous post that you have on this (How to connect keyboard with no pairing button - Microsoft Community) which was closed due to inactivity. Before I repeat the pairing process on the Surface Pro 8 the keyboard in Settings, Bluetooth & device > Devices is listed as Brydge SP+ V1 as Paired but it would not connect the keyboard to the Surface Pro if I just awake the Keyboard. Went through the troubleshooting and that did not help solve the issue. The mouse pad works but the keys won’t work. I attached the new keyboard and I am experiencing the same problem, where the computer does not notice that there is a keyboard I appreciate you raising this concern and I understand that you are having issues with your keyboard not working. Is there a solution to this? Hello, I bought my surface pro 8 around a year ago, and from the day i bought it i have issues with the keyboard connection. Can your Surface connect and pair with other Bluetooth devices normally? You can start by trying the following programs： If the keyboard isn't responding on your Surface Laptop, don't worry---there's a secret handshake that will fix it. Help please. Arteck may have caught your attention when you were browsing Amazon for the perfect keyboard because of its products’ affordability, design, and features. "Microsoft Surface Keyboard" above shows "Connected", and the Notification slide-out shows "Connected (2)". My PC isn’t connected to the Internet. Once I repeat the Bluetooth discovery for the keyboard in Bluetooth & device > Devices a new Brydge SP+ V1 is displayed as I’ve often seen Bluetooth keyboards not connecting automatically after you turn off computer’s Bluetooth or the keyboard. To update your keyboard driver, go to the Device Manager on your laptop. Disconnect the keyboard from your Surface, then restart your Surface, and reconnect the keyboard. The issue could be a damaged keyboard cable or a malfunctioning keyboard controller. This is the second keyboard I have tried. It is very annoying, I need to restart my surface to reconnect my keyboard, sometimes it won't connected at all, i need to reattach again and again to get the If not, check or replace the batteries on Surface Keyboard. Find out when to seek professional repair assistance and how to use Surface accessories for a better typing experience. Surface pro 4 keyboard not working, I have tried restarting it, cleaning the keyboard and the place where it goes, going onto the UEFI screen, not all surface devices have the driver for surface keyboard injected into the build) a warranty claim This is assuming you've cleaned the contacts on KB and the surface itself already. There was this one time You can detach your keyboard with either the Detach key on the keyboard or with the Detach icon on the taskbar. These are some of the Keyboard for surface go 2 not connecting, the keyboard was expensive too sobsob . Threats include any threat Atm my keyboard isn't connecting and I don't know if its the keyboard that's problematic or the surface itself. The keyboard it fine when attached but doet not conect to use via bluetooth. Top. If you've tried basic troubleshooting options Open the Surface App (usually built into your Surface device, or you can download it from the Microsoft Store if you don't have one) and follow the procedure below: Click "Help and Support" and then click "Get Help". Need help. No manual pairing is needed. - Make sure there is no debris or damage on the connectors. Make sure there is no debris, damage, or anything that could prevent the connection. My Surface Book 2 is not connecting to the screen. Recommended next step: For Windows 11: Go to Settings > Accessibility > Keyboard (scroll down to the Interaction section). Conclusion Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support - If you've tried basic troubleshooting options, you may need to reset your Surface. Can anyone help me find the problem? Surface pro X signature keyboard not connecting [PROX] As the title says my signature keyboard is suddenly no longer pairing with my surface pro x, which is fully updated. around 45 mins ago it was. Press and hold the volume-down (-) rocker. After reading your description, I understand that there appears to be a current connection issue with your Surface keyboard. Then separate the keyboard and determine if this problem will be improved. 6. I'm sorry to hear that you're having trouble connecting your Surface Pro 8 keyboard. Make sure there's no debris, damage or anything that may inhibit a connection. I have the same question (2) Report abuse Power cable not connected Type Cover connected Press for 20 seconds the Volume + button with the power button. Produktübersicht ① ⑤ ⑥ ② ③ ④ ① Power-Taste：Drücken Sie den Startknopf 3 Sekunden lang. Let's try a few more steps to see if we can resolve the issue: - Detach and Reattach the Keyboard: - If you do not have a Surface device, you might also need to check with your manufacturer to ensure your PC is up to date. I thought it's normal since i saw on google several ways to solve the problem, but every time i do it, the keyboard works for When I try to pair with the surface keyboard it prompts me to fill in a PIN code on the laptop. I have changed the batteries After some recent Windows 10 forced update the bluetooth keyboard stopped working. I can't determine whether it's lag or just the event not firing properly, but clearly Yes, it's a known issue. Then after a work session, it dropped out and I could not re-pair it. Keyboard on new Surface Pro 11 does not always pair with unit upon startup I think this is normal behavior as the computer won’t recognize any connection changes when it’s asleep. If possible, try connecting an external USB keyboard to your Surface to determine if the issue is specific to the Surface Keyboard or connected keyboard. Open comment sort options. 8. Oh one thing the keyboard stays lit and does not go to sleep. Run Surface Diagnostic Toolkit and check for Windows Update. Die grüne LED-Anzeige leuchtet 3 Sekunden lang auf und erlischt dann, wenn die Tastatur eingeschaltet ist. They thought my keyboard was broken and they sent me a new one. Test whether the keyboard is responsive on the UEFI page. I tried the official Microsoft procedure given online, but it doesn't resolve the issue. - Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support After some recent Windows 10 forced update the bluetooth keyboard stopped working. When I click the fn key that lights up but when I click the caps lock key it does not. I do so and then press Enter, but my laptop tells me the pincode is incorrect and I should try again. It has 8 pins. Microsoft’s Surface Pro tablets are compatible with an on-screen touch keyboard built-in in the Windows 10 and 11 OS. I used usb type A connect to usb c multi hub. Sometimes going into the bios / UEFI fixes it and sometimes letting the battery drop completely fixes it. Try disconnecting all other devices from the port and see if I recently purchased the ergonomic surface keyboard however I can't get it to pair with my mac laptop. The only way I can detach the display from the keyboard is by using the manual detaching method. In July or Aug 2018 my cover keyboard stopped working. - Reconnect the keyboard to your Surface Pro and then try to pair it again via Bluetooth. I will never buy a Surface Pro again. 3 Pro+ Wireless Keyboard with Touchpad for Surface Pro 4, 5, It only pairs with one device at a time so I remove the device completely and re-pair it when I connect to a different Surface. Note: 1) To wake up the keyboard in sleep mode, press one of the keys please. 2) Suppose that you want to adjust the time interval the backlight goes off and that the keyboard enters into sleep mode, please contact our customer service. i pressed the backlight button and there isn’t any backlight coming on. No lights or power (or any resonsiveness) is happening. If the external keyboard works fine, there may be a hardware issue with the Surface Keyboard. I had a really hard time finding it and doing it myself. I used it often with keyboard folded to the back of the device, not sure if that was the reason. There is no visible damage to the keyboard, I've cleaned the pins, and i don't have another surface go or keyboard to see which part is the problem. Why Is The Arteck Keyboard Not Working? Arteck Keyboard is not working because of hardware and software issues depending on its type. Choose Remove Everything and Fully Clean the Drive. Method 1: Restart Surface. If you have trouble connecting Surface to the Docking Station; If you have problems with audio and sound while docked; Typically, this symptom only occurs when the Flex keyboard battery is low. The machine does not see the keyboard or even the hardware connection. On Microsoft Modern Keyboard with Fingerprint ID, make sure the power switch is on. If you don’t see the icon, try the following: Restart your Surface Book. (Additional hardware replacement Connect your keyboard. Press the Caps and Follow the description that applies to your mouse or keyboard’s connection type. Modified 2 years, 1 month ago. But I didn’t use it too much , and the problem at frist days when i connect the keyboard , it give me this massage but when i enter to keyboard settings and change default keyboard to “surface keyboard “ it work . Did i need to use USB C Drive instead? I stuck here. Honestly, I just had this issue yesterday, and I just download the Logitech Unifying Software and run it. The concern is still present after uninstalling devices. Remove and reinstall the keyboard. Does anyone have any ideas as Please note that for replacement of the Surface Book devices, it will be the whole unit that will be replaced and not just the keyboard/base. Or Outdated or Faulty Drivers: The drivers for the keyboard might be outdated or faulty However, the tablet recognizes that the keyboard is connected: the icons at the bottom of the screen change, and the virtual keyboard does not appear. Faulty drivers and connection problems can cause the Surface Pro 4 keyboard not working issue. - Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support Here are some quick fixes that you can try when your Surface keyboard is not working properly. The connection recovers if you press any key on KB05111. As a hail mary, I tried pairing my Surface mouse with to the PC to see if the bluetooth dongle was at fault, and it worked without a hitch. please help Whereas the keyboard accessories for Surface devices do not work without being physically connected to the Surface, I would like to be more specific about how your sister is using her keyboard if she is able to achieve this usage. My Surface Go has had this problem many times but recently it is getting harder to get working again. And I've noticed that you have replace the battery. I've tried all the advice from the Microsoft website: checking the connection, force restarting, checking for updates, running the troubleshooter My surface 6 pro keyboard also stopped working properly a few months back. Please proceed to the next steps below: 4: Check settings I have a "Brydge SP+ keyboard" and a "Surface Pro 8" and each time I either restart the Surface Pro or I recharge the keyboard the keyboard looses connectivity with the Surface Pro. But the physical keyboard also does not work. Turn the SP and keyboard should work. after a restarted i noticed that the keyboard was not behaving consistently, it was connecting and disconnecting. e. irgr wmtszsl felye aebiv ghe cacitz atnnnx wdzog wawuz ntn