Surface pro 6 stuck in uefi loop Best Regards. Stuck in boot loop and couldn’t enter the UEFI, I almost tried every key and nothing worked [LAPTOP3] Yesterday I bought Surface Laptop 3 while I was setting it up it accidentally stopped and turned off, I tried to turn it back on and it got stuck in a boot loop, I watched and red a lot of tutorials but nothing helped! Surface Pro X stuck in "computer restarted unexpectedly or encountered an unexpected error" loop [X] Been running Windows 11 since day 1 and decided to do a clean install today via Windows Reset. It was working fine until the latest windows update rebooted it and now it just boots to the Surface logo (4 squares) and never gets any further. No changes were made. I tried the hard poweroffs while holding the volume up buttons. Press and hold the volume down (-) button while you press and release the power button. After I restarted, the Surface was stuck in an infinite boot loop and it's been more than a week now. Sep 11, 2020 · 4. I've tried fully draining the battery but made no difference. ) It then hard locked on me randomly and so I had to do a force reboot (Hold down the power button). This will help other members who may have the same issue as you. Step 2: Insert the USB recovery drive into the USB port on your Surface. If I do the hold power button and vol up trick it sometimes gets them to boot but not 100%. Did you manage to flash the bios. The device boots to the windows logo and then immediately turns off. Press and release the power button. On the Automatic Repair screen, select Restart. There was a problem resetting your PC. This time couldnt boot up to windows. After one day, it flickers again then went to boot loop in UEFI. I'm Greg, eleven years awarded MVP, Volunteer Moderator, and Independent Advisor here to help you until this is resolved. Release the button and wait for your Surface Pro Dec 5, 2024 · First we will see the Windows logo, note that please do not release the Volume Up button before entering the UEFI settings. menu. Sep 6, 2020 · If yes, please perform a Force Shutdown first on your Surface Pro 6 by pressing and holding down the Power button for 20 seconds. During the install I encountered a problem. I followed the instructions on how to install a new operating system using usb but every time I try to go to bios it asks me a password and I don’t remember the password so it takes me to the limited uefi access. Surface pro 6 stuck on logo, not boot looping, can't access uefi or force boot from usb, no power on usb port at boot. This is the closest I can get to booting it. Several months ago, it went through a Windows update and then got stuck in a boot loop. I tried to reset it using the volume up and the power button but that doesn't work. I did verify it was an SSD failure. Force a Restart. To force a restart: Press and hold the power button for about 30 seconds. And again Hard reboot holding down the power button doesn't help. Any help is greatly appreciated. Jan 17, 2019 · Usually, when a computer gets stuck in a boot loop, the problem has to do with the operating system. Oct 28, 2019 · Use a USB recovery drive to reset your Surface (Cannot load Windows): Turn the Surface off by pressing the power button; Insert the USB recovery drive into the USB port; Press and hold the volume-down (-) rocker; Press and release the power button; When the Surface logo appears, release the volume-down (-) rocker Apr 9, 2024 · I changed the boot configuration in the UEFI settings to boot from a USB drive and also disabled secure boot. Is your device able to boot from a USB? - Your OS (operating system) may be corrupt. 3. In the Boot configuration section, you can change how your Surface boots into Windows. Thanks for watching. This is the 3rd time now where it has randomly powered itself off and gotten stuck in a boot loop. Go to Settings >Windows Update and click on Check for updates. I already tried a lot of troubleshooting, like the official guides and unofficial ones. When I attempted to load up Ubuntu via that live USB mentioned earlier, the Surface just hangs on the Surface logo like it did after the linux-surface kernel reboot. Mar 7, 2021 · So your Surface Pro 4 is stuck to booting to the UEFI, When you restart, it boots back to the UEFI. Dec 2, 2020 · Try going into your UEFI by holding down the power and volume up when turning it on and then lifting off the power button, but still hold down the volume up. When I try to boot it by pressing the Power button, it shows me a white Windows logo for 1-3 seconds (it varies how long) then goes back to screen off. Apr 22, 2021 · Incredibly frustrated to tears. Sep 18, 2017 · Then the Surface UEFI settings shows up (with an icon in the top right with what a rectangle with an X in itmaybe SSD?). May 20, 2017 · In the UEFI, did you change Boot Configuration to boot from USB first? Otherwise-Surface Studio, Surface Book, Surface Pro 4, or Surface Pro 3 without a configured boot order in UEFI. You should see the Microsoft logo. It's stuck in some kind of loop where I have tried everything, including with Microsoft Tech Support to get it going. Insert the USB recovery drive into the USB port on your Surface. Start your Surface by using a USB recovery drive. Surface will start the recovery software on the USB recovery drive Nov 30, 2015 · I have a Surface Pro 3. May 30, 2017 · After 2 days of trying its solved. To initiate a system reset, follow these steps: Nov 14, 2018 · I have tried before creating and using the recovery USB drive as per your link from windows 10 home or enterprise PCs but no luck. Exit and save settings After MS logo, it sits there for a moment and then dumps me back into the UEFI menu. Every video guy is with someone using the buttons on top of the screen, mine doesn't have those buttons, they're only on the keyboard. While holding the Volume Up button, press and release the Power button. Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. I downloaded the recovery image on a USB and am able to boot off it. I'm curious if anyone also ever had this problem and was able to fix it. When the Surface logo appears, release the volume-down button. I then completely factory reset the Surface via the Windows Recovery tool. It won't boot into the usb recovery and I've exhausted all known options. 2. I already tried to discharge the battery by pressing the power button for hours till the logo won't show up. In this comprehensive guide, we will delve into the world of Surface UEFI loops, exploring the causes, troubleshooting steps, and potential solutions. Dear fellow surface book users, I just want to make a record of how I fixed an apparently infinite UEFI boot loop with SSD icon on top right without exchanging the computer and which did not just go away by hard reset. Select Recover. Step 4: When the Surface logo appears, release the volume button. So my Surface is stuck in the boot loop where every time you turn it on it boots into the UEFI screen. 163K subscribers in the Surface community. I have also made necessary changes in UEFI to make sure the surface boot from USB. L - Microsoft Community Support Specialist Feb 16, 2024 · Once the device is on successfully: Make sure your Surface Pro 8 is up to date with the latest software updates. If I skip it, it goes to a blue screen after a couple of hours on the skip screen and then to the UEFI. [GO] The surface go keeps booting, showing windows logo then shuts itself off after like 5 seconds, and repeats forever. I created Recovery image on USB, Jan 5, 2018 · Surface logo came up, flickered a few times and then UEFI popped up again. Also the Microsoft support guys should be able to provide you a link to an image if you call them. "Windows can not update boot configuration file" Aug 29, 2019 · My surface Pro is stuck in a boot loop after trying to update. It tries to start, flashes up the Windows logo, then quits and restarts again. Press and release the power button to turn your Surface back on. For more info, see Install Surface and Windows updates. May 26, 2018 · Step 3: Press and hold the volume-down button while you press and release the power button on your Surface. Surface restarts and displays the Surface logo while the reset process continues. The Team from the Exchange Center will wipe out the data on the dev Thanks, this works. Dec 29, 2017 · We recommend that you connect your Surface Typing Cover and once you get to the American Megatrends screen, press Fn+F12, and your Surface should continue to Windows. I have a Surface Pro 6 from roughly April 2019. A subreddit for the Microsoft Surface family of products. When you see the Surface logo, release the volume-up button. Not only did running Linux show that the SSD was failing through its tests, but when I broke it open and got the SSD out and put it in an enclosure, it was freezing explorer up when I plugged it in, which pretty much confirmed my suspicions. after displaying the logo for about 15 seconds the logo flickers momentarily, as though something trying to load, then the logo shows for Oct 14, 2018 · at the UEFI I accidently deleted the Windows Boot Manager. I've been following the guides for performing the USB recovery, but I get stuck on the step to boot into UEFI. Note that this UEFI boot loop happened after a (probably failed) Windows Update. After I restarted, the Surface was stuck in an infinite boot loop. Have you tried wiping the USB drive from a separate computer and reinstalling the recovery file, or trying to recover using a different USB drive? My thoughts right now are that the recovery file may have been corrupted, or the USB drive may fail the recovery file transfer at a certain point (this i Hi Brian. The security settings cannot be accessed, so I cannot turn off 'the secure boot'. Pushing the power button briefly shows the Windows logo, and then a black screen again. Please see this page for the steps on How to get to the UEFI settings. It won't go into the uefi/bios boot . - Hard shut down with volume up + power button - Restart with Volume up + Power button - Restart with Volume up + Power button, release after 15 seconds Nov 27, 2024 · Before you start, ensure your Surface Pro is connected to a power source. First of all, make sure to go through the entire official troubleshooting method (UEFI menu, botting from a recovery USB drive, etc. You can refer to the following link: How do I use the BIOS/UEFI on Surface Pro 3 and earlier devices - Microsoft Support. Leo. Mine was fixable. Shut down your Surface. Dec 2, 2019 · Use a USB recovery drive to reset your Surface: Shutdown the Surface; Insert the USB recovery drive into the USB port; Press and hold the volume-down (-) rocker; Press and release the power button; When the Surface logo appears, release the volume-down (-) rocker; Surface will start the recovery software on the USB recovery drive Feb 7, 2024 · If the issue persists, you can try booting your Surface Pro 7 into Safe Mode by following these steps: 1. I changed boot options in the UEFI and tried to manually boot to the Surface recovery USB. Some file the O/S needs to access in order to complete t Sep 23, 2024 · My surface Go model 1824 is stuck in restart loop. Oct 2, 2020 · USE A USB RECOVERY DRIVE TO RESET YOUR SURFACE (CANNOT LOAD TO WINDOWS): Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port. I don't have anything connected except the power Apr 28, 2023 · Month back got my Surface Pro 9 on bestbuy. Can I understand that you have created a Surface-specific recovery drive in other Windows devices and have tried to recover your Surface Pro 7 with it? Jul 27, 2018 · After Windows update my Surface Pro 4 got stuck in UEFI loop. Step 5: When prompted, select the language and keyboard layout you want. After your Surface Pro 7 restarts, select the option for Safe Mode. Is there anything else I can try? Sep 28, 2020 · 22 months ago, at a cost of £1400 for a state of the art surface book 2 for my daughter for starting Uni this year 2020, days before she starts Uni, her laptop goes into a UEFI boot loop, I took it back to PC world who were next to unhelpful and said it was the hard drive issue and showed me on their screen they have a 'no fix policy' on the Apr 20, 2018 · Thanks for your reply! Looks like we have a direction to go in then. Feb 4, 2020 · The easiest way to recover your Surface if you got stuck on a bootloop. 7. After that, it stuck in a boot-loop. I tried everything I could find on the internet. May 3, 2021 · re you able to boot to the UEFI? Shut down your Surface. " It then gives me various Stop codes, some Jun 11, 2020 · If you’re keeping your Surface, you just need to remove your files. I restarted the SP4 and the thing only boots into the Surface UEFI. I tried booting from a USB stick and I found that the recovery process would only reach 19% before I receive the message "Reset this PC. If I boot from USB or network diskpart My surface pro 7 is stuck in a boot loop with no access to the bios/uefi. Jul 27, 2022 · It can also fix your windows stuck in a boot loop. Step 3: Press and hold the volume-down button while you press and release the power button on your Surface. If still the device goes to the UEFI screen, I'm sorry but we'll need to perform a complete Reset on the device using a USB Recovery Image. Let us know how it goes. For models such as the Surface Book, Surface RT, Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4, Surface 2, and Surface 3, follow these steps to learn how to hard reset: May 13, 2019 · My surface pro 4 was locked in an Automatic Repair loop for a LONG TIME (a year and a half). After that, do the steps above to reset the device via Surface Recovery Surface go stuck in boot loop, cannot hard reset or enter uefi. Restarted it was given a 'Preparing Automatic Updates' screen, which stuck for ten minutes, before the screen went blue for a while and the Surface shut down. I tried using the official surface recovery image, Windows 10 ISO's and linux live USB drives but no matter what, the Pro5 just won't boot from USB. I rebooted once and everything was fine (after installing all the updates. I tried using the official surface recovery image, Windows 10 ISO's and linux live USB drives but no matter what, the Pro4 just won't boot from USB. 6. I went to the Microsoft Support Centre and that's what they told me. I have tried: Force shutdown by holding the Power and Volume Up for 15 seconds + I have the original surface laptop, and I bought it new about 2 1/2 years ago. Nov 22, 2020 · To reset your Surface from a USB recovery drive: Step 1: Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds). Please help! Mar 5, 2015 · I have had three machines in the last week (2 of which were brand new swaps from store) that work for a few hours and then get stuck in reboot loop and will only going into UEFI screen. Aug 28, 2018 · Surface 3 stuck in a boot loop, and am not able to get the surface to reset from a recovery image I have surface 3 running windows 10 During a update the battery went dead, after plugging it and attempting to power up it went directly into the UFEI (I think thats what its called). If you notice in the top right or left of the UEFI and hard drive icon, that is similar to what you see in the bottom corner, with a X on it, it means your hard drive is no longer good. Restarted and tried USB stick boot method, but the problem still persistent. On the UEFI screen: 1. Still making a bootable drive just in case tho Nope, just the standard UEFI menu. Could you please help me on this problem. When the Microsoft or Surface logo appears, "Release the volume-down button". If your Surface freezes: See Creating and using a USB recovery drive for Surface. how can I fix this, I'm out of ideas, I'm thinking I'll have to maybe flash the bios manually, can I use a ch341a programmer on the chip with a clip on or do I have to desolder the bios chip to program it Surface Pro (5th Gen), Surface Pro 6, Surface Pro 7, Surface Pro X Press and hold the power button until the screen turns off (about 10 seconds), then release the power button. Oct 1, 2018 · Hi, I have a Surface Pro 2017 (Serial No: 012*****) that is stuck in UEFI boot loop after most recent Windows 10 Update. I canceled my appointment. Dec 31, 2020 · In the UEFI menu, under boot devices, I unselected "Windwos Boot Loader", "Internal Storage", "IPv6 boot" leaving only "USB". Jun 24, 2024 · I can understand that your Surface Pro 7 is currently stuck in the boot loop, but I noticed that in the solution you tried, you mentioned "recovery drive". I can not access the eufi bios, to do a reset from a recovery device. How did you try to reinstall Windows - was it the automated Reset, a Repair Install done by running the WIndows media over the present install as an Upgrade or a booted Clean install using the media? Hi all So my sister sold me her surface pro a few months ago, I just booted it up and wanted to start it fresh in my name to make it mine basically… Coins 0 coins Dec 6, 2021 · Unable to reset Surface Pro 5th generation - BSOD boot loop & "Problem Resetting" from Boot to the UEFI and see if there is a disk icon in the upper right corner: Apr 6, 2023 · To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support. Then put them back on and tried. 1. at the moment it just sits with the logo no matter trying all the power + volume combos. I tried all kinds of ideas to get out of it but no luckUntil I decided to schedule and appointment at a Microsoft Store. It seems that when my battery gets low it automatically gets into this state. Shut it down holding the power button, loaded it again to the same thing. Original by design. Press and hold the Volume Up button on your Surface Pro 7. This can take several minutes. Press and hold the volume-down (-) rocker. See Force a shut down and restart your Surface for more info. I took off the security keys in UEFI and restarted to try to boot to USB. I have had this issue before as well. It is only approximately one year old. Different versions of Surface have different ways to force a shutdown. Step 3: Press and hold the volume-down button on Surface. 5. Oct 5, 2024 · If your Surface Pro 11 is stuck in a boot loop, and you already have a recovery drive and access to UEFI, here are a few additional steps you can try to resolve the issue: Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port. Previously I had owned another Surface of the same model that had to be replaced due to the same issue with continually restarting. But, when I reach the step to be able to fully clean the drive, I usually get a blue screen of death before it is able to complete the recovery process. Continue holding the Volume Up button until you see the Surface logo appear on the screen. Use a USB recovery drive to reset your Surface (Cannot load Windows): Turn the Surface off by pressing the power button Oct 11, 2020 · get to the UEFI. Had this issue in October right before midterms due the emergency update. ) Apr 24, 2022 · My friends Surface Pro 7 keeps booting into the UEFI menu. Jun 7, 2020 · Boot menu/Boot order is on the UEFI settings of the Surface Pro 6. We look forward to hearing from you. Everything worked well until last week when I restarted the computer and now it only boots up into Surface UEFI. On your Surface or PC, open recovery image that you downloaded by double-clicking it; At the top of the window tap on Extract and then Extract all. Run the Surface Diagnostic Toolkit: This tool can help diagnose and fix common issues with Surface devices. I have tried every possible combination of pressing and holding various buttons to reboot it and nothing works. A few weeks ago, it was updated automatically. Jul 1, 2020 · Use a USB recovery drive to reset your Surface: Shutdown the Surface; Insert the USB recovery drive into the USB port; Press and hold the volume-down (-) rocker; Press and release the power button; When the Surface logo appears, release the volume-down (-) rocker; Surface will start the recovery software on the USB recovery drive Aug 23, 2023 · I'm trying to fix a Surface Pro 7 with Windows 10 that is stuck in a boot loop. Dec 25, 2016 · If I let it disk check, it stops at 36%, and stays there for about 20 hours until going to the UEFI screen (most likely after a blue screen, cannot confirm). I got my new surface book this morning and was able to go through some basic setup. Last Sunday, my SP flickers a moment then it goes to UEFI. Sometimes, a simple restart can resolve minor software glitches. Now it has the logo on the upper right hand corner which shows that it's unable to detect the boot drive. They will also be able to explain how to access the bios setup and to change the boot order. Additionally I can't boot to UEFI or from USB anymore. How did you do it? I've got the same problem Thanks. I wiped the drive and formatted everything. No use. microsoft. If it can't boot into UEFI or Bios I'm pretty sure it's a goner. Insert the USB recovery drive into the USB port. Ever since then it's stuck in a loop and won't get passed the UEFI screen. Solution 2: Reset your Surface using a USB recovery drive. Sep 23, 2022 · Is there a way to change it so that the Surface Pro boot sequence is loaded from the UEFI MaskROM each time instead of being cached in RAM to prevent a boot loop in the future? I just encountered this issue and fully discharging the battery by repeated robotic power button pressing did in fact fix it but took a long time. The recovery USB works if I run it on other PC but in my Surface it still stuck at the windows logo. I charged up my neglected device and it came up in the UEFI screen. For more info, see Download drivers and firmware for Surface. I have tried a number of combinations of attempting to get to the bios screen, such as holding power, holding volume up or down, then pressing the power button etc. Here are the steps you can take to fix a Surface Pro boot loop: 1. See full list on support. I tried booting with the surface plugged in and unplugged. com Feb 6, 2016 · To solve the issue I would propose that If you have a second comuputer create a windows 10 bootable usb stick and use that with your surface. 4: On the next page, select Surface then Technical support then choose your Surface model and click on Confirm 5: These options should appear depending on which is available on you country. If that doesn't help, kindly try to perform the Surface Data Eraser Tool. When I just let them go to sleep and then wake up though they won’t boot. Recently my tablet received latest update and stuck on the boot logo. I'm with you. Nov 30, 2019 · surface pro stuck in uefi loop while working on my surface suddenly it got crashed with a blue screen and then shut down. Here's how: Shut down your Surface. Aug 25, 2017 · Surface Pro 4 Stuck in boot loop I turned my surface on this morning to use it and it shows the surface logo then a loading circle and gets stuck on the loading circle running forever. Jan 17, 2024 · My Surface Go Model 1943 has been stuck on a boot loop. We'll restart for you. Keep in mind that this action will delete all data on your Surface Pro 7, so ensure you have a backup of your important files. The UEFI menu will display within a few seconds. When I select for the UEFI to restart it simply goes back into UEFI. Restart your Surface. I will try and help you with this issue. Stuck In boot loop, cannot access UEFI/Bios Hello, I have been having this problem for about a week now. Then I followed the steps on Microsoft's website on how to create a bootable USB recovery drive and tried to boot from it. " This happened to my surface pro 7. And I thought I need to prepare a bootable drive to troubleshoot, but after closing the UEFI it just works normally. Aug 16, 2019 · I have a Microsoft surface pro 4 in which I deleted the windows boot manager option in the uefi and then to try and fix I did various things created a recovery usb did repairs and tried reinstalling windows 10 but towards the end of the windows 10 installed another message poped up saying. It would also show the available time of support if in case you accessed the page out of the time of operations. This left me with a fresh Windows 10 installation with no Ubuntu partition of any kind. Nov 12, 2018 · Today, for seemingly no reason, my Surface Pro got stuck in a restart loop. If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. Select Troubleshoot > Advanced options > Startup Settings > Restart. Step 6: Select Troubleshoot > Reset your PC. Jun 12, 2022 · I'm stuck in a boot loop with my surface 6. If Windows doesn’t start, try Solution 2. Continue to Windows Apr 24, 2020 · Use a USB recovery drive to reset your Surface: Shutdown the Surface; Insert the USB recovery drive into the USB port; Press and hold the volume-down (-) rocker; Press and release the power button; When the Surface logo appears, release the volume-down (-) rocker; Surface will start the recovery software on the USB recovery drive. The seven fixes in this section of the article will apply to most of the boot-related issues on the Microsoft Surface, like Surface laptop 3/4 boot loop after reset, Surface Windows logo appears and disappears, Surface Pro 4/5/6/7/8 stuck in boot loop and Surface Pro Keeps Restarting. Only continue if you are OK with all data being erased from the Jan 7, 2022 · I have a Surface Pro 7. Apr 2, 2016 · I get stuck in the 'Restart to Surface UEFI' loop. 1st - I cannot contact the Answer Desk - Your web only allows a Call Me number originating in Canada or United States. Oct 20, 2020 · To reset your Surface from a USB recovery drive: Step 1: Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds). Aug 14, 2023 · To enter the recovery mode on your Surface Pro 7, follow these steps: Shut down your Surface Pro 7 completely. If the previous steps do not resolve the issue, consider performing a system reset. Press and hold the shift key while selecting the Restart option from the power menu. There seems to be an ssd icon on the top right corner of the uefi screen with an "x" over it. Mar 6, 2015 · Multiple Surface Pro 3 stuck in reboot loop and not finding SSD - UEFI issue? I have had three machines in the last week (2 of which were brand new swaps from store) that work for a few hours and then get stuck in reboot loop and will only going into UEFI screen. Does this mean my ssd is completely dead? Or is the boot partition dead? Will I be able to install a recovery image to fix this or will I have to get the whole thing replaced? Hi KevinNguyen_322,. Thanks for reaching out to Microsoft Community and posting your inquiry. And again. Oct 16, 2023 · One of the more common problems Surface users face is the “UEFI loop,” where the device seems stuck in UEFI (Unified Extensible Firmware Interface) mode. It loads the microsoft logo for a few seconds, then restarts and does the same thing a few times before just completely turning off. Who can tell me how to reset UEFI or any other way to figure this Title explains it all. When the Surface logo appears, release the volume-down (-) rocker. Select the USB drive you formatted earlier for the location and click Extract. It says "Your PC ran into a problem and needs to restart. If your Surface is part of an enterprise, these settings may be locked or configured to your enterprise specifications. Step 2: Insert the bootable USB drive into the USB port on your Surface. Mar 6, 2024 · Use a USB recovery drive to reset your Surface: Shutdown the Surface. I was able to boot up to windows for once. Restarted it, got the UEFI screen again. Powers back on to Surface UEFI. Press and hold the volume-up button on your Surface and at the same time, press and release the power button. I tried disconnecting everything. I tried booting with the type-cover attached and detached. Jan 12, 2020 · I was reinstalling windows 10 on my surface pro 4. If the Reset this PC option still won't work because of the loop, please proceed with the exchange process. Mar 6, 2024 · Your Surface Pro 7 should boot into Safe Mode, where you can troubleshoot further. I click Exit and it simply restarts itself back at Surface UEFI. If you see the icon below, this likely is a hardware issue. Please Nov 25, 2024 · 7 Other Fixes for Surface Boot Loop. Please help! Sep 27, 2018 · Im a Surface 4 Pro user 128gb Serial number 053302163953. Upon pressing the power button, the window logo display for 2-3 seconds before shutting down. Leave a like/comment and Subscribe!_____ May 21, 2021 · I have a surface laptop 2 and its not turning on,its stuck in a boot loop where it only see the surface logo (Microsoft logo). My Surface Pro 7 is only 15 months old, I'm a senior, and it is gently, gently used by me only. The logo only comes on for a second then goes off again. Dec 10, 2019 · I have a surface laptop that I got in the fall of 2017. If you can get to the UEFI, is there an icon in the upper right corner? Jul 24, 2018 · Surface stuck in restarting loop I have a Surface which I have owned for about 6 months. . Nov 29, 2017 · I just bought the new surface pro 2017 - after I finished the setup steps, the UEFI screen appeared from no where, I tried to exit the screen by using the only option "restart now", it takes such long time to reload with just showing the windows icons on the screen, and repeating showing the same UEFI screen. when i turned it on surfce UEFI screen again i shut down and again same problem and i contacted the microsoft support and they say me the SSD has broken as there is a Jan 18, 2025 · It seems like your Surface Pro 11 is stuck on the UEFI screen and isn't booting into Windows. If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. Step 1: Shut down your Surface. Dec 20, 2018 · Solution 3: Reset your Surface using a USB recovery drive. At first I tried to reboot but end up in MS Logo plus spinning cursor, after 3 hours Oct 20, 2018 · After I restarted, the Surface was stuck in an infinite boot loop and it's been more than a week now. I can't get past the uefi screen.
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